Our DSP this week is Amy. She works at our Douglas house up in Buffalo and has a heart of gold. Throughout her career she has spent three decades using her people skills in customer service roles, and now she is using her gift of working with others in a different way. While she is new to this line of work, she has proven to be a natural. Her tender heart makes her perfect for the job, and her easy laugh makes her easy to work with as well.

Kristina Backman, Program Manager, says, “Amy always goes above and beyond. She has stepped up to help me perform some of my management duties as I don’t have an Assistant Program Manager at the house currently. She happily takes over what I need to delegate. And she is more than willing to stay late, come in early or come in on her days off to take people on appointments. She is a positive person, and her energy is easy to be around.”

Amy has effortlessly learned how to adapt to each of the individual’s needs, and she is very person centered and focused. The people who live at Douglas love her. And Amy has great relationships with all her coworkers, The house is like a big family. We are lucky to have her on the Living Well team.

Amy, we appreciate your kindness, positivity, and dedication to everyone at the house. Thank you for making a career out of caring!





Number of years/months with Living Well: 10 months

Hobbies/Interests: I love doing anything outdoors, and especially enjoy chasing water falls. My daughter and I go to various state parks in Minnesota and Wisconsin to look at various waterfalls. My favorite so far is Willow River Creek in Hudson. It takes 20 minutes of walking just to get to the water, and it’s beautiful. Another one in Osceola, Wisconsin has a lookout that is up high and really impressive. We have a state park pass sticker on our car and love to explore. My daughter and her girlfriend are 17 and 18, and they take turns driving. We have a lot of fun together.

Education: I have a 2-year associate degree in medical transcription.

Job Experience/History: All my work history, 30 years of it, has been in customer service. I have used people skills my entire life. Previous jobs include restaurant management, and a long-term care facility as a receptionist and activity planner. I am good at working with people, and this is the first job where I have done this kind of work.

Favorite part of the job: Getting to take care of people and help them while being able to be a part of this team. I care for the people who live here like family. It is nice to come and see them smile and get excited about something, when their joy comes out it is awesome. I love everyone in this house!

Favorite work story: There was a wasp nest in the house, and we had to work together to get it taken care of. It was in the cap, so it was easier to manage than just on the wall. This is where teamwork is important and comes in handy.

What is your motivation for coming to work: The house is phenomenal! It is a such good place to work. The staff has fun, and everyone is always laughing and having a good time.

What made you apply: To be honest, it was Kristina and the way she talked about the company and the job. She would come into my previous job say, ‘I need you at my house, you will be phenomenal at it. You will be great.’ And I needed a change in my life, something that felt meaningful where I felt like I was giving back to community.

What makes you stay: I need to feed my soul, and this fills that bill. The connections I have formed with people I care for here are meaningful. And it is important to me to see the work though, even if it means I am here for years. It is paramount to the people here to not see turnover all the time, I want to give them stability and continuity.

What would you tell people interested in joining the team: I think the main thing I would say is this is not a sit back do-nothing job. You need to be selfless and be willing to put all your baggage at the door. You must give 100%, but you get rewarded on a daily basis, so it is worth it.

When not at work what do you like to do for fun: Spending time with family and reading. I decompress during the week and am constantly around my family. My kids are now 26 and 17 and we get together as much as possible. I read a lot of stuff about soul searching self-care, anything that helps me live a heart-based existence.



Want to nominate a DSP? Please email jessica.maurer@livingwell.org to nominate a Living Well DSP. Special thanks to Miles and Cheri Cohen for their support of DSP of Week. Want to join them in underwriting our DSP Shoutout Program? Please contact Devan Heinsen for sponsorship opportunities.